Himalayan Yatri Trekking Pvt. Ltd. is trustworthy and incorporated company under the law of Nepal Government (Company Registered No. 146348/072/073 & PAN No. 604230089). Before booking any trekking or tours trip with us, we kindly request trekkers, travelers and adventure enthusiast to go through the following Terms and Conditions that governs the relationship between you (client) and Himalayan Yatri. Before departure of any trekking; participation must accept these terms and conditions of Himalayan Yatri. All bookings are subject to our standard terms and conditions, as outlined here, and accepted by “The Client” on their signing the agreement with “Himalayan Yatri” before departure of any trekking.
Bookings Terms and Conditions:
Once The Client and The Himalayan Yatri have agreed upon a trekking program/trip – with services, dates and prices specified in writing or verbally- the Client should complete and sign the booking/agreement form.
Booking Form:
Please complete the booking from accurately, give the same name (Example: Single or married) as in your passport. Errors can cause delays and additional expenses with visas and permits. If you do not yet have a passport or confirm flight, you can leave these details blank. When booking and forward the information’s to “ABC” as soon as you have it. Please remember that we need your flight details so that we can meet you at the airport, and we require your passport details so that we can obtain your trekking permits in an advance.
Payments:
Deposit should be 50% of total amount per person (to be agreed).
Confirmation: On receipt of deposit the Clients place on the program will be confirmed.
Balance: Due no later than 60 days prior to trip departure.
Method: By bank transfer, credit card, cheques, or by cash.
Note: Bank charges will be charged at cost and payment by cost entails 4% extra.
Balance not received by the agreed date: We reserve the right to cancel the booking and the deposit will be forfeited – unless The Client specifies another date which The Company accepts.
Trip Cancellation by Himalayan Yatri:
If there are not enough group for a fixed departure the Client will be offered an alternative trip, at least 4 weeks prior to departure or receive a full refund – whichever The Client prefers. The Company is not liable for additional losses incurred by the Client (i.e. connecting flights etc).
Trip cancelled by The Client:
Cancellation must be notified in writing to the office of Himalayan Yatri Trekking Pvt. Ltd. Cancellation charges shall be levied as follows:
We understand things happen and plans change and will refund your deposit minus a $150 cancellation fee. Once we have booked your flight between Kathmandu, Pokhara and Lukla your deposit is non-refundable. If your travel dates change we can generally reschedule you at no extra charge, but please provide at least 7 days advance notice.
Note: After starting the tour, trekking in your destination – No refund.
Group Size:
Our groups are small and large, giving participants the opportunity to develop a closer relationship with the group leader/trekking guide (sirdar) and fellow travelers. Our trekking groups do not exceed 20 people, and they are usually of between 5 and 12 participants.
Independent – Special Interest group:
We have considerable experience of working with groups who wish to explore independently. These groups have varied from bushwhacking clubs’ schools and universities who need special itineraries, through to parties of friends who require anything from a short trek around the hills of Kathmandu to full scale mountaineering and other related services. If our scheduled trips do not suit your needs, please contact or reach us by our email – info@himalayanyatri.com So, that we may discuss and tailor appropriate arrangements.
Changes of Itinerary:
Our trips are organized many months in advance and it may become necessary to make an alteration to your holiday. Where practical, we will advise you of such change before you depart. These trips go into remote areas of Nepal. We may need to change itineraries because of weather, illness, accident, civil unrest etc. after your trip starts. The group leader, trekking guide (sirdar) or climbing guide (High Altitude Sherpa) has responsibility for taking the action that he/she deems appropriate. We try not to change the finish date of your holiday, so that your onward arrangements are not affected. There are usually no refunds or extra changes levied as a result of itinerary changes.
Travel Insurance (Mandatory):
The Company reserves the right to cancel any trip where The Client does not have suitable insurance. To join one of our trips you must have travel insurance that you need to make by yourself. For tours or trekking the policy must cover helicopter rescue, medical expenses, damage or lost, theft etc. and we also suggest that you take out insurance against cancellation, thus avoiding the loss of any payments that you may have made.
Unforeseen situation: Unforeseen situations like natural disasters, conflict, unfavorable climates etc. We would be happy to refer you alternative trip of a similar standard. Remember any other expense included by you because of this booking are entirely your responsibility.
Your Personal Belongings:
You must careful of your all belongings because if you lost anything difficulty to find but during tour, trek our team crews will do their best to keep take care your belongings safe however in case of any loss or damage of your property we will not be responsible but we strongly advised to our crew keep checking and take caring but you must take care your all things properly. Put always in safe place and own room. When you are out of your room then please lock the door before leaving. Carry yourself as camera, wallet, passport and other valuable things. Then do insurance for your valuable things as mobile, laptop and camera etc.
Tipping System:
Tips are expected but not mandatory: It is standard practice in Nepal to tips the trekking crew, which includes Group Leader, Trekking Guide (Sirdar), Climbing Guide (High Altitude Sherpa), Cook, Assistant Kitchen Crew, Porters please allow them each person USD 5-10 per trekking day for tips. Your group should then present the tip to your group leader or trekking guide (sirdar) part of a farewell on the last day of your trip. He will then distribute the funds to the crew OR give directly to them by yourself.
Complaints:
Complaints The Client will inform the group leader/trekking guide (sirdar) explain the issue to be resolved “in the field”. In the event that action taken is not to The Clients satisfaction, The Client must take direct contact with the Operations Manager or Managing Director to resolve the issue (verbally or in writing). In the event of the issue still not being resolved to The Clients satisfaction the complaint must be sent in writing to The Company Managing Director – clearing stating the complaint and if possible a suggested solution to the issue.
In the event of the The Client still not being satisfied, the two parties’ should in the first instance agree to a third party arbitrator that is acceptable to both parties. The terms and conditions of agreements made shall be subject to and governed by Nepalese jurisdiction.
Trekking/Tours Refuse:
During trekking or tours period if in-case “The Client” gave up, refuse, avoid to trekking/tours due to own personal reason such as bad health, weather, avalanches, duration out of date or any reason then we accept it as a canceled the trip and The Client has no right to ask refund the trip cost.
Health and Vaccinations:
Ultimately it is your own responsibility to make sure that you are fit enough to join our adventure holiday trip. We strongly advise against joining a trip, if you have recently suffered from severe heart, chest, muscular or respiratory disorder, severe asthmatic or have high blood pressure. Medical service vary from country to country therefore company do not warranties in standard of such facilities. But we ensure you that we’ll do our best in relation to your health while you are in Nepal. On all of our trips, a comprehensive medical kit is carried.
Risk and Liabilities:
Clients shall agree that we shall not be held responsible for consequences of natural calamities, weather condition, failure of scheduled airline, detention and delays due to quarantine, strike, theft, civil disturbance, government restriction or regulation, accident by aircraft, car, bus or any other form of transport relating to program schedule. The trekkers/climber understands that such situations may occur and we will inform you of the situation as soon as we have knowledge of it.
Trekking/Tours Amendment:
Once the trip is sold, The Company can accept amendment in Trekking/Tours trip program minimum more than 15 days before start of the trip. In case of outside Nepal trips, we need minimum more than 30 days. The cost of amendment is to be made by clients depending upon company’s arrangements with other parties such as hotel, airlines or ground operators etc.
Unused or Missed Services: The Company will not refund money back for the service unused or missed which are mentioned and agreed in the purchased trip. This includes voluntary/involuntary termination/departure from trekking/tours, i.e. sickness, death of a family member etc, late arrival on the trekking/tours or premature departure either voluntarily or involuntarily.
Privacy:
Both party: (The Clients & The Company) agrees to protect the confidentiality of each other. We use your email and personal details solely for the purpose of processing your inquiries operating your trip and keep in contact messages for future. The Company can use images you have taken during the trip without any compensation for publicity and promotion through whatever medium. We do not sell or share your personal details, photos with anyone.
Namaste and Thank you.